Shipping policy
Shipping Policy
Who ships your order
Whitemore & Daughters is a Netherlands-registered business (KvK 84342889, VAT NL003949984B38) at K.P.C. de Bazelstraat 21, 1402 XA Bussum, Netherlands. Our pieces are made and dispatched by our production partner in Asia and shipped directly to you with tracking. This keeps our prices fair. It does mean delivery takes a little longer than a local warehouse, and we would rather be upfront about that.
Where we ship
We ship to the European Union, the United States, Canada, Australia and New Zealand. If your country is not offered at checkout, we cannot deliver there yet.
Processing times
Orders placed before 12:00 CET on a business day are processed the same day. Orders placed after that, or at the weekend or on a public holiday, are processed on the next business day. Processing takes 1 to 3 business days before your parcel is handed to the carrier. Every package is shipped with a tracking number.
Shipping cost and delivery times
Standard shipping is free on every order, with no minimum spend. Express shipping, where available, is charged at the rate shown at checkout in your local currency. The times below are estimates in business days counted from dispatch, so add the processing time above.
| Destination | Standard (free) | Express |
|---|---|---|
| Netherlands and European Union | 7 to 14 business days | Not available |
| United States and Canada | 7 to 14 business days | 2 to 4 business days – USD 19.99 |
| Australia and New Zealand | 7 to 14 business days | 2 to 4 business days – AUD 19.99 |
Delivery times are estimates and not guarantees. Customs checks, carrier delays, weather and peak periods can extend them. Business days exclude weekends and public holidays.
Duties and taxes
Prices shown at checkout include any VAT due on orders delivered within the European Union. For orders delivered outside the European Union, your local customs authority may charge import duties or taxes on delivery. Those charges are set by your country and are not collected by us.
Split deliveries
If you order more than one item, your order may arrive in more than one parcel, each with its own tracking number. You are not charged extra for this.
Order tracking
You receive a tracking link by email as soon as your parcel is dispatched. It can take up to 48 hours after dispatch before the first scan appears. You can also follow your order on our Track Your Order page using your order number.
Wrong address or a parcel that does not arrive
Please check your delivery address before you order. If you spot a mistake, email us within 12 hours and we will correct it if the parcel has not yet been dispatched. If your tracking has not updated for 10 business days, or your parcel is marked delivered but you have not received it, contact us and we will open an investigation with the carrier and resolve it with you.
Your statutory rights
Nothing on this page limits your statutory consumer rights. Customers in the European Union keep their rights under EU consumer law, including the 14-day right of withdrawal. Customers in Australia keep their rights under the Australian Consumer Law. Our returns policy is more generous than the legal minimum.
Contact
Whitemore & Daughters
K.P.C. de Bazelstraat 21, 1402 XA Bussum, Netherlands
Email: info@whitemoreanddaugthers.com
Phone: +31 6 87739874
Monday to Friday, 9:00 to 17:00 CET – we reply within one business day
KvK: 84342889 · VAT: NL003949984B38